Terms & Conditions

Welcome to Isolene Jewellers, your go-to online destination for affordable and tarnish-resistant jewellery. Our Terms and Conditions are designed to establish the legal framework for your interactions with our website. Please note that the information provided on this page is for general guidance purposes only and should not be considered as legal advice. As the specifics of each business-customer relationship vary, we strongly recommend seeking professional legal counsel to tailor your own Terms and Conditions to your unique requirements.

Understanding Terms & Conditions

At Isolene Jewellers, our Terms and Conditions serve as the legal guidelines governing your engagement with our platform. These terms are crucial for outlining the rights and responsibilities of both our valued customers and our business. It's important to recognize that the nature of our e-commerce operations necessitates specific terms that differ from those of informational websites. This is why our T&C are meticulously crafted to ensure legal clarity and protection for all parties involved. We encourage you to seek local legal advice to ensure compliance with your jurisdiction.

Key Considerations

1. Introduction

Welcome to Isolene Jewellers. These Terms and Conditions govern your use of our website www.isolenejewellers.com and your relationship with us. Please read them carefully before using the site. By accessing or using this Website, you confirm that you accept these Terms and Conditions in full. If you do not agree with any part of these Terms, you must not use this Website.

2. Use of the Website

You agree to use this Website only for lawful purposes. You must not:

Use the Website in a way that breaches any applicable local, national, or international law or regulation;
Copy, reproduce, or exploit any content without our written permission;
Attempt to gain unauthorised access to any part of the Website;
Use the Website for fraudulent purposes.

We reserve the right to deny you access to this Website if your conduct is found to be unlawful, abusive, or in breach of these Terms.

3. Intellectual Property Rights

All content on this Website, including but not limited to text, images, logos, graphics, designs, and software, is the property of Isolene Jewellers or its licensors. These works are protected by copyright and other intellectual property laws.

You may use content for personal, non-commercial use only. Any other use requires our prior written consent.

4. Products and Services

We offer a range of jewellery products and services on our Website. All items are subject to availability and we reserve the right to withdraw or amend any product or service without notice.

Descriptions and prices are correct at the time of listing. We make every effort to ensure accuracy, but errors may occasionally occur. If we discover an error in the price or description of a product you have ordered, we will inform you as soon as possible and offer you the option to reconfirm your order or cancel it.

5. Pricing and Payment

All prices displayed on our Website are in Pounds Sterling (GBP) and are inclusive of VAT, unless otherwise stated.

Payments are securely processed through our third-party payment providers. By placing an order, you confirm that the payment details you provide are valid and correct.

6. Delivery

Delivery times and charges vary based on location and delivery method chosen at checkout. We aim to dispatch orders promptly, but delays may occur due to external factors.

We are not responsible for any delays once the item has been dispatched. If a parcel is lost or delayed due to courier issues, we will work with you to resolve the matter in line with our delivery policy.

7. Returns and Refunds

You may return items in accordance with our Returns and Refunds Policy, available on the Website. Items must be returned in their original condition and packaging.

Personalised, bespoke, or pierced jewellery (e.g., earrings) cannot be returned for hygiene reasons, unless faulty.

8. User Accounts

If you create an account with us, you must ensure that your information is accurate and kept up to date.

You are responsible for keeping your login details confidential. We are not liable for any unauthorised access caused by your failure to protect your account credentials

9. Privacy and Data Protection

Your privacy is important to us. Please refer to our full Privacy Policy (available on the Website) for details on how we collect, store, and use your personal data in accordance with the UK GDPR and other applicable data protection laws.

10. Limitation of Liability

To the fullest extent permitted by law:

We are not liable for any indirect or consequential losses, including but not limited to loss of profit, loss of business, or loss of data;
Our total liability to you for any claim shall not exceed the total amount paid by you for the product or service in question.

Nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence or for fraud.

11. Third-Party Links

This Website may contain links to third-party websites. These links are provided for your convenience only. We do not control and are not responsible for the content or availability of those sites. We recommend you read the terms and privacy policies of any third-party sites you visit.

12. Changes to Terms

We reserve the right to update these Terms and Conditions from time to time. Any changes will be posted on this page. Continued use of the Website after changes have been made will constitute your acceptance of the revised Terms.

13. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or your use of the Website will be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact Us

If you have any questions about these Terms and Conditions, please contact us at:

📧 Email: help@isolenejewellers.com